Apple Vs. Samsung – which to buy


The debate as to which is better, Apple or Samsung, in terms of Smartphone product is a long-running one which will possibly never be settled definitively. For that reason, it’s a topic we like to revisit from time-to-time, particularly as products develop. So which is, currently, better? Apple certainly holds more brand cachet; there’s no doubt that there is a tactility and quality aesthetic to the product, and something inherently desirable about them. However, increasingly they’re being outpaced by their competitors. Apple does suffer from some rather dubious commercial practices, and this certainly puts me off – they’re very quick to cease support for older operating systems, meaning that devices have built-in obsolescence and you’ll need to buy new ones more frequently. Plus their insistence on sticking to their own...
Read More »

Call Recording Software – what to look for


Call recording software is increasingly essential for any business now, from SME upwards. It is, of course, easy to record calls, but what is absolutely essential is an ability to retrieve those calls quickly and efficiently. Often you’ll find a dispute call will last for 35 – 45 minutes, and that is a lot of time to spend before you take account of having to wade through the many snippets. For that reason it’s essential your solution links to your telephone database, allowing you to record and match the numbers people call on to your customer account records. I’ve sat there and waded through testing every possible given number of an individual to systems manually; immensely frustrating and a massive waste of time. Any system you look for should have...
Read More »

The importance of computer updates


Computers are used by many of us on a daily basis, often for pleasure but also for work. They are such a big part of our daily lives that many people will little or no computer skills may struggle to do many tasks such as checking bank balance or viewing online statements for bills/making card payments. It is important that if you are using a computer, especially if you are using it to access sensitive data, that it is secure. You need to ensure that all the updates that are available have been completed and that you have a good anti-virus program running. Updates are vital to a computer to ensure that it is running the most up to date and often secure version of the software. You may be...
Read More »

Choosing the right computer to suit your needs


When you are looking for a new computer the options of what you could get are rather varied. To narrow down your search you’ll need to consider what you’ll be using the computer for and where you are likely to use it. If you are going to be using the computer in a fixed location such as an office then you may want to consider a desktop computer. With a desktop, you tend to get more for your money as they are not as practical as a laptop. A desktop can be easier to upgrade and can have more built-in memory and storage. If you think that you are likely to want to use your device in a number of locations then you’d need to consider either a laptop or...
Read More »

Setting up and managing email accounts


Setting up a client’s emails can be a bit of a nightmare. If a client has their own domain name then they usually will want an email address such as info@ or name@. This usually doesn’t take too long to set up on the hosting account but when it comes to setting them up on devices, it where it often starts to get complicated. You will need to know the email address, password and also the incoming and outgoing server settings for the hosting account. Not only that, but you may also need to know ports numbers. Often when setting up email you are asked if the server requires outgoing authentication and also if it should use SSL. You will need to obtain these settings from your hosting provider and...
Read More »