Author: Samantha

Call Recording Software – what to look for

Samantha

Call recording software is increasingly essential for any business now, from SME upwards. It is, of course, easy to record calls, but what is absolutely essential is an ability to retrieve those calls quickly and efficiently. Often you’ll find a dispute call will last for 35 – 45 minutes, and that is a lot of time to spend before you take account of having to wade through the many snippets. For that reason it’s essential your solution links to your telephone database, allowing you to record and match the numbers people call on to your customer account records. I’ve sat there and waded through testing every possible given number of an individual to systems manually; immensely frustrating and a massive waste of time. Any system you look for should have...
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The importance of computer updates

Samantha

Computers are used by many of us on a daily basis, often for pleasure but also for work. They are such a big part of our daily lives that many people will little or no computer skills may struggle to do many tasks such as checking bank balance or viewing online statements for bills/making card payments. It is important that if you are using a computer, especially if you are using it to access sensitive data, that it is secure. You need to ensure that all the updates that are available have been completed and that you have a good anti-virus program running. Updates are vital to a computer to ensure that it is running the most up to date and often secure version of the software. You may be...
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Choosing the right computer to suit your needs

Samantha

When you are looking for a new computer the options of what you could get are rather varied. To narrow down your search you’ll need to consider what you’ll be using the computer for and where you are likely to use it. If you are going to be using the computer in a fixed location such as an office then you may want to consider a desktop computer. With a desktop, you tend to get more for your money as they are not as practical as a laptop. A desktop can be easier to upgrade and can have more built-in memory and storage. If you think that you are likely to want to use your device in a number of locations then you’d need to consider either a laptop or...
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Setting up and managing email accounts

Samantha

Setting up a client’s emails can be a bit of a nightmare. If a client has their own domain name then they usually will want an email address such as info@ or name@. This usually doesn’t take too long to set up on the hosting account but when it comes to setting them up on devices, it where it often starts to get complicated. You will need to know the email address, password and also the incoming and outgoing server settings for the hosting account. Not only that, but you may also need to know ports numbers. Often when setting up email you are asked if the server requires outgoing authentication and also if it should use SSL. You will need to obtain these settings from your hosting provider and...
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Working with someone else’s code

Samantha

As a programmer, you may be asked to take over or add on to websites that have been programmed by another company or a freelance programmer. When working with someone else’s code it may take you a bit to get your head around how they have done it and, depending on how they work, it may need a bit of tidying up. When you are quoting for work to be done on a website that you have not programmed it is important to include additional time for this or to inform the customer that there may be additional costs should it not be as straightforward as it should be. You need to take some time to familiarise yourself with the layout and set up of the website and try and...
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